Privacy Policy

About this Privacy Policy

Cashed Casino respects the privacy of its players and aims to handle personal information fairly, carefully and transparently. This policy describes the types of information that may be collected, how that information may be used, when it may be shared, how it is protected, and how players can make a privacy request.

This policy applies to information collected through the Cashed Casino website and related services, including information provided when a player registers, completes account checks, makes or receives payments, contacts support, or uses the website on a computer or mobile device. Some services may have additional notices explaining how particular information is used. Where that happens, the additional notice should be read together with this policy.

By using the website, players should read this policy and any related notices carefully. The information handled may depend on the services used, the account activity involved, and the information needed to meet security, verification and legal requirements. Cashed Casino may update this policy from time to time so that it remains accurate and reflects changes to the services or privacy practices. The latest version will apply when it is published on the website.

Information that may be collected

The information handled by an online casino will generally depend on how a player interacts with the service. It may include information supplied directly by the player, information created through account activity, and technical information collected when the website is used.

• Account details, such as a name, date of birth, contact details, login information and other details needed to create and manage an account.
• Identity and verification information, which may include documents or information used to confirm identity, age, location, account ownership and eligibility to use the services.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction amounts, account balances, gaming activity and related financial information.
• Communications and support information, such as messages, requests, feedback, dispute details and records of interactions with the support team.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, pages viewed and general website activity.
• Cookie and similar technology data, including information about preferences, sessions, performance and interactions with the website.
• Information relating to account safety, responsible use, fraud prevention, suspicious activity checks and compliance requirements.

Players should provide information that is accurate, current and complete when using the services. If information changes, keeping account details up to date can help with account access, verification and support. Players should also avoid providing another person’s personal information unless they are authorised to do so.

How information is used and shared

Personal information may be used to provide and administer the services. This includes creating and maintaining an account, processing transactions, responding to enquiries, communicating about account activity, improving the website and helping players use the available features.

Information may also be used for identity verification, age and eligibility checks, account security, anti-fraud monitoring, prevention of financial crime, detection of suspicious activity and protection of the website and its users. These checks can involve comparing information supplied by a player with information from suitable verification, payment, security or risk-management sources.

Cashed Casino may use information where it is needed to meet legal or regulatory obligations, respond to lawful requests, protect rights and property, resolve disputes, enforce relevant terms, or maintain accurate business and transaction records. Information may also be used to understand website performance, identify technical problems, improve services and produce aggregated or de-identified reporting.

Where appropriate, information may be shared with service providers that help operate the website and provide services such as payment processing, identity verification, technology support, hosting, security, customer support, communications and fraud prevention. These providers should only receive information relevant to the service they provide and are expected to handle it securely and appropriately.

Information may also be shared where a player asks for it, gives permission, or where sharing is reasonably needed to meet a legal obligation, protect the safety or security of the services, investigate suspected misuse, or establish, exercise or defend legal rights. Cashed Casino does not intend to collect more personal information than is reasonably needed for these purposes.

Depending on the service provider and where its systems operate, information may be stored or processed outside Australia. When information is handled by another organisation or in another location, reasonable steps should be taken to support appropriate security and privacy protections.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support account functions, improve performance, understand how the website is used and help protect the service. Some cookies may be necessary for the website to operate, while others may support analytics, preferences or communications.

Players can manage or restrict cookies through the settings in their browser. Blocking or deleting cookies may affect how some parts of the website work, including account access or saved preferences. Browser settings may also provide information about cookies currently stored on a device and allow them to be removed.

Security

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No online service can guarantee complete security, so players should use strong, unique passwords, keep login details confidential and contact support promptly if they believe an account or device has been compromised.

Keeping information

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed. The length of time will depend on the type of record and the applicable requirements.

When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in a way that means it is no longer used to identify a player, subject to any continuing legal, security or dispute-related need.

Your privacy rights and how to contact us

Players may have rights in relation to the personal information held about them. These rights can depend on the circumstances, the type of information involved and any applicable legal requirements. A request may be made to:

• Access personal information held about you and receive an explanation of how it is being used.
• Ask for inaccurate, incomplete or out-of-date information to be corrected.
• Request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
• Withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where one is provided.
• Ask questions about the handling, sharing, security or retention of your personal information.

To exercise these data rights, or to make a privacy enquiry, contact support@cashedcasino.click. Please include enough information for the request to be understood, such as the account details needed to locate the relevant information and the right or action being requested.

For security, identity may need to be confirmed before information is provided or an account-related request is completed. This helps prevent personal information from being disclosed to the wrong person. Cashed Casino may ask for reasonable supporting information, but players should not send unnecessary sensitive information in an initial message.

A request to delete information or withdraw marketing consent will not necessarily remove records that must be retained for legal, security, fraud-prevention, dispute-resolution or transaction-record purposes. It may also be necessary to keep limited information to record the request and prevent further unwanted marketing. If a request cannot be fully completed, an explanation will generally be provided where appropriate.

Marketing preferences can be changed at any time. Choosing not to receive marketing messages should not affect essential service communications, such as account, security, transaction or policy updates. Players may also close an account through the available account or support process, but closing an account does not automatically remove records that must be retained.