Betting Rules

1. About these rules

These Betting Rules apply to bets placed through Cashed Casino, together with the website Terms and Conditions, Privacy Policy, Responsible Gambling information and any specific rules displayed for a particular game, market, promotion or betting product. If a product has additional rules, those rules should be read before placing a bet. Product-specific rules may explain how outcomes are determined, which selections are available, how a result is calculated and when a bet is considered final.

By opening or using an account, accessing the website or placing a bet, you confirm that you have read and understood the rules that apply to your activity. You are responsible for checking the information displayed on the website before confirming a bet. If you do not understand a rule, do not place the bet until you have obtained clarification through the available support channels.

Cashed Casino may update these rules when necessary, including to reflect changes to products, technology, legal requirements or operating procedures. The version published on the website at the relevant time will generally apply to future activity. A change will not normally alter a bet that has already been properly accepted and settled, unless the change is required to correct an error, address unlawful activity or comply with an applicable obligation.

Player eligibility

You must be legally permitted to use online gambling services in your location and must meet the minimum age requirements that apply to you. You must provide accurate information when registering and keep your account details current. Cashed Casino may carry out identity, age, location, payment and account checks before or after an account is used. Access may be restricted while a check is being completed.

Only one person may use an account, and an account must be used only by the registered account holder. You must not allow another person to access your account, place bets for you or use your payment method without authorisation. You must not create or use an account on behalf of another person. Where an account is used in breach of these requirements, bets may be reviewed and action may be taken under the website Terms and Conditions.

2. Placing and accepting bets

A bet is placed when you select the relevant product, game, event, market or outcome, enter the stake or other required details, review the information shown and submit the bet using the confirmation function. Before submitting, check the selection, stake, odds or displayed price where relevant, potential return where shown, and any other information that may affect the bet.

A bet is not accepted merely because it has been entered into a bet slip, displayed on screen or sent to the website. Acceptance occurs only when the bet has been processed and a confirmation is provided through the website or account. You should retain the confirmation details and check your account history. If a bet does not appear to have been accepted, do not assume that it is active.

Cashed Casino may refuse, restrict, suspend or cancel a bet before acceptance for operational, legal, security, technical or other valid reasons. This may include circumstances where a market is unavailable, a product is withdrawn, an account requires review, a bet is outside applicable limits or the website is experiencing an interruption. Acceptance of one bet does not guarantee acceptance of later bets or bets of the same type.

Account balance and stakes

You must have sufficient available funds, or otherwise meet the payment conditions shown for the product, before placing a bet. A displayed balance may not always reflect a transaction that is still processing. You remain responsible for checking that your stake is correct before confirming a bet. Once a bet has been accepted, it will generally be binding and cannot be changed or cancelled simply because you selected the wrong option, entered the wrong stake or changed your mind.

Where a product allows a bet to be amended, cashed out, cancelled or otherwise managed after acceptance, the relevant feature and its displayed conditions will apply. Availability of such a feature is not guaranteed. A request may fail or become unavailable if the status, price, result or technical state of the relevant product changes before the request is processed.

Fair use and prohibited activity

You must not interfere with the website, use automated tools without permission, exploit a software weakness, manipulate a result, use false information, conceal the source of funds or engage in fraudulent, unlawful or abusive conduct. You must not place bets using information or methods that breach applicable rules. Suspicious activity may be investigated, and access to an account or transaction may be suspended while the matter is reviewed.

3. Results, settlement and corrections

Bets are settled using the official result or settlement method specified in the relevant product rules. The applicable rules may identify the source used for a result, the time at which a result is determined, the treatment of postponed or abandoned events, and the circumstances in which a selection is void or a bet is cancelled. You should read those rules before placing a bet because settlement can differ between products.

For casino-style games, settlement is generally based on the result generated by the relevant game system and the rules displayed for that game. For event-based or outcome-based markets, settlement may depend on the official outcome, a defined competition result or another method stated in the product rules. A result may be reviewed if reliable information becomes available after an initial settlement.

Postponed, abandoned or changed events

If an event is postponed, abandoned, interrupted, rescheduled or materially changed, the relevant product rules will determine whether bets remain valid, are carried forward, are settled on the available result or are void. Different markets connected with the same event may be treated differently. A change to a venue, participant, format, start time or other event detail may affect settlement where the specific rules allow it.

Errors and incorrect information

The website may contain typographical, technical, display, pricing, calculation or other errors. An error may relate to a selection, result, odds, balance, stake, payout, game status or other information. Cashed Casino may correct an obvious error and may review, amend, void or reverse a transaction where this is necessary to reflect the correct position under the applicable rules.

If a result or account entry has been settled incorrectly, Cashed Casino may correct the account balance after the issue is identified. This may include removing an amount credited in error or restoring an amount deducted in error. Where an error has affected a bet, the outcome will be determined in accordance with the relevant product rules and the website Terms and Conditions.

Technical interruptions

Internet connections, devices, payment services and communications networks can fail or be delayed. A screen response, loading message or interrupted session does not by itself confirm that a bet has been accepted. If the website becomes unavailable, check your account history when access returns and avoid repeatedly submitting the same bet until you know whether the original request was processed.

4. Payments, account security and disputes

Deposits, withdrawals and other account transactions are subject to the payment information and conditions shown on the website, as well as any applicable verification requirements. Transactions may be delayed, declined, reversed or placed on hold for reasons including security checks, incorrect information, payment-provider restrictions, account review or legal obligations. You should use only payment methods that you are authorised to use.

Keep your username, password, one-time codes and device access secure. You should choose a strong password, avoid sharing login information and notify Cashed Casino through the available support channels if you suspect unauthorised access. You are responsible for activity on your account where you have failed to take reasonable steps to protect your credentials, subject to any rights you may have under applicable law.

Checking your bets

Review your open bets, settled bets, transaction history and account balance regularly. If you believe that a bet has been recorded incorrectly, a result has been settled incorrectly or an account transaction is missing, raise the issue as soon as possible through the support or complaints process available on the website. Include enough information to help identify the account activity, such as the relevant date, product and bet or transaction reference, while avoiding the disclosure of your password.

Queries and complaints are reviewed against the applicable product rules, account records, transaction information and technical logs. Cashed Casino may request additional information to verify the account or investigate the issue. If a resolution cannot be provided immediately, the matter may remain under review until the necessary information is available. Any rights available under Australian law are not removed by these rules.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, use only money you can afford to lose and keep track of the time and amount you spend. Do not chase losses, gamble when distressed or borrow money to gamble. Taking regular breaks can help you keep your play within limits that are right for you.

• Use the responsible gambling tools and account controls available on the website.
• Consider setting spending, deposit, wagering or session limits where those options are provided.
• Use a temporary break or self-exclusion if gambling is no longer enjoyable or is affecting your wellbeing.
• Do not ask another person to gamble through your account or try to bypass an account restriction.
• Seek independent support if gambling is causing financial, relationship, work or emotional problems.

If you are under the legal gambling age, do not use the website. Parents and carers should use device, payment and account controls to help prevent underage access. If you believe another person is using your account or that a vulnerable person may be gambling, stop the activity and contact support through the website.